Support Officer Job at NSW Government -Department of Customer Service – Gosford NSW

Support Officer, Ongoing roles and Temporary 6-12 months, locations are flexible across NSW with hybrid working

An exciting opportunity has arisen for highly motivated Support Officers to join Customer Channels, Fines & Debt within Revenue NSW.

You will provide timely and accurate information and advice to NSW customers. You will be ensuring high levels of customer service and a quality customer experience which is easy, convenient, and as secure as possible.

You will be busy utilizing your expert customer service skills to deliver a courteous, accurate and efficient resolution to customer enquiries through a range of communication methods.

We work in a fast-paced contact center environment delivering positive experiences for our customers whilst assisting the NSW Government in resolving fines and outstanding debt. Your infectious energy and passion for teamwork will be welcomed into a high performing operation.

To be successful in this role you will demonstrate:
Experience in a contact center or within a similar setting

The ability to deliver multiple customer service activities and services in line with business needs

Proven ability in providing a range of administrative and processing tasks with accuracy and efficiency in a high-volume work environment

Excellent written and verbal?communication skills, with experience writing clear correspondence

The ability to follow complex knowledge management processes.

Experience in working within rostered organisations.

You are an excellent communicator, with a strong ability in listening to customers, staff, and colleagues. You have a strong commitment to achieving results, exceptional customer service and strong attention to detail.

You show tenacity and resilience and are prepared to take responsibility for your own learning and development, have a determination to continually develop and contribute to improving the business.

The teams operating hours are 7am – 7pm, Monday to Friday. This role has been advertised as full-time and part-time, but other arrangements such as compressed working hours and flexible hours may be considered for the right candidate.

What we need from you:
Provide an up-to-date CV and a brief cover letter outlining how your skills and experience are aligned to the role.

For enquiries regarding this position, please contact Rachael Barry via [email protected] or Angela Rutherford [email protected]

About Revenue NSW

Revenue NSW is the state’s principal revenue management agency. We are part of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe, and fair society by collecting revenue, resolving fines, administering grants, and recovering debt.

We are proud of our diverse and regional team and welcome flexible working. We are open to this role being based at any one of our offices – Parramatta, Lithgow, Maitland, Gosford, Wollongong.

Salary Grade 3/4, with the base salary for this role starting at $75,992 base plus superannuation

Closing Date: Wednesday,16th November 2022 (9.59am)

Working at Department of Customer Service

The Department of Customer Service (DCS) is a great place to work! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

Our Commitment to Diversity, Inclusion & Flexibility

We are committed to diversity, inclusion, and new ways of working.

The Department of Customer Service serves all the people of NSW and we want to reflect that diversity in our people. We welcome and encourage applications from people with disability, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQA+ community, veterans, carers, refugees, people in regional NSW and people of all ages. We strive to be an inclusive workplace where all our people can bring their authentic selves to work without judgement.

We understand that there are different ways of getting the job done and offer flexible working arrangements where and when possible.

If you do require an adjustment during the recruitment process, please notify us on your application form or contact the recruiter via [email protected]

About the Company

Company: NSW Government -Department of Customer Service –

Company Location:  Gosford NSW

Estimated Salary:

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About NSW Government -Department of Customer Service -