Service Operations Manager

Partnering with our Specialised and Asset Finance business, you will manage the production assurance for our core leasing product, Oracle Financial Lease Management.

At Macquarie, we are working to create lasting value for our communities, our clients and our people. We are a global financial services group operating in 34 markets and with 54 years of unbroken profitability. You’ll be part of a supportive team where everyone – no matter what role – contributes ideas and drive outcomes.

What role will you play?

As the Operations Manager, you will oversee a global team to provide high quality service to end users, anticipate business needs and continuously uplift that service. Additionally, you will be responsible for establishing and managing stakeholder expectations within the business and drive the technology team to achieve those expectations to a high standard.

What you offer

5+ years’ experience in an operations or service management role in a large-scale organisation covering incident and problem management, escalation procedures and related disciplines

Experience supporting an enterprise application

Proven experience in building, coaching, and leading globally distributed teams

Stakeholder and relationship management skills, with a demonstrated ability to work with senior business and technology stakeholders.

We love hearing from anyone inspired to build a better future with us, if you’re excited about the role or working at Macquarie we encourage you to apply.

Benefits

Macquarie employees can access a wide range of benefits which, depending on eligibility criteria and location, include:

Hybrid and flexible working arrangements

Wellbeing and service bonus leave

Up to 20 weeks paid parental leave as well as benefits to support you as you transition to life as a working parent

Paid volunteer leave and donation matching

Range of benefits to support your physical, psychological and financial wellbeing

About the Corporate Operations Group

In our Corporate Operations Group, you will work at the heart of Macquarie. Join a collaborative team who accelerate digitalisation, sustainability and social impact for the benefit of our people, customers, shareholders and communities. Our teams include technology, digital transformation and data, operations, human resources, business services, corporate strategy and solutions and the Macquarie Group Foundation.

Our commitment to Diversity, Equity and Inclusion

We are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply for a role regardless of their identity, including gender, race, ethnicity, cultural identity, nationality, age, sexual orientation, gender identity, intersex status, marital or family status, neurodiversity, religion or belief, disabilities, or socio-economic background.

If you require adjustments to your working arrangements or the recruitment process, please let us know when applying.

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About Macquarie

A career at Macquarie means you’ll have the opportunity to develop new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it’s accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we’re empowering people to innovate and invest for a better future.

Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment.

Job no: COG-974632

Work type: Permanent – Full time

Location: Sydney

Category: Senior, Technology

Group: Corporate Operations Group

Division: Technology

Recruiter: Kymberley Weir

Opening Date: 21/9/2023