Customer Service Agent

Do you want work to make a difference for NSW?

Together, we create thriving environments, communities and economies.

Employment Type: 5X Temporary full-time roles up to the end of June 2025 and 2 X Temporary full-time roles up to the end of June 2024. There is a possibility for these roles to extend.

Work Location: Parramatta; flexible working arrangements available

Classification / Grade / Band: Clerk Grade 1/2

Hours Per Week: 35, Flexible working options available

Remuneration: Salary ranges from $70,694 to $76,857 per annum plus Superannuation and Leave Loading

Additional Benefits: Salary Packaging and Fitness Passport available

Applications Close: Monday, 09th October 2023 at 11:55 pm

This is an excellent opportunity for someone with high quality customer service and administration experience to join a dynamic and dedicated team, contribute to the NSW Government’s strategic priorities and?support the people of NSW.

The Office of Energy and Climate Change is seeking Customer Service Agents to support the delivery of the NSW Government Energy Social Programs.

About the Role

The Customer Service Agent works collaboratively in the Energy Rebates or Energy Accounts Payment Assistance (EAPA) Assessment team to deliver high-quality customer service and administration. In this role, you will receive and enter customer applications, check customer eligibility against an existing framework, and communicate with customers via phone calls and emails. Agents work collaboratively within a team environment. You will need to be a great communicator able to work with empathy when interacting with customers. You will have excellent attention to detail, work with integrity and a commitment to meeting performance standards.

To be successful in the role, ideally, you will have:
Quality customer service experience, preferably in a high-volume, fast-paced call centre environment

Good communication skills, with a pro-active and can-do attitude

For more information read the full Role Description: Agent

About the Energy Social Programs Branch

The Energy Social Programs Branch designs, delivers and reviews the NSW Government’s $330 million Energy Social Programs to over 900,000 NSW households. This includes the delivery of:

six energy rebates and private water rebates to provide ongoing support to customers with paying their utility bills, and

the Energy Accounts Payment Assistance (EAPA) to provide short-term financial assistance to customers experiencing a crisis or emergency and stay connected to an essential service

We are a friendly, energetic and supportive team that values a positive workplace culture.

About the Office of Energy and Climate Change

The Office of Energy and Climate Change (OECC) within the Treasury Cluster focuses on some of the most significant issues facing our state, energy reliability, climate change and emissions reduction. The policies, strategies and programs led by OECC are a key pillar of NSW economic policy which will bring enduring benefits to our economy, the environment and the people of NSW. Our mission is to accelerate NSW’s transformation to a sustainable future.

More information about the Office of Energy and Climate Change is available here.

About NSW Treasury

The Treasury Cluster is the NSW Government’s principal whole-of-government financial and economic adviser. The Cluster provides advice to inform budget decision-making, manages the State’s principal financial assets and liabilities, monitors the performance of its commercial agencies, advises on performance and financial management policies, and supports the development of policy advice and implementation of programs focused on climate change mitigation and adaptation and the transformation to a new low-cost, clean-energy economy.

Our state is made up of diverse communities with different needs. Treasury serves these communities and designs and creates policies for them. It is essential that we understand and involve these communities in delivering our work. We believe a diverse workplace, where the best people collaborate effectively, is a positive and productive workplace. Therefore, we are always on the lookout for candidates who can bring diverse perspectives that reflect NSW communities and ensure the delivery of world-class public service for the people of NSW.

Visit NSW Treasury or instagram for further information about our structure and functions.

Talent Pool

A talent pool may be created through this recruitment process. A talent pool represents a group of applicants who have been assessed and identified as suitable for this role or similar roles and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.

How to Apply

Please note, the Department of Planning & Environment (DPE) currently provides recruitment services to NSW Treasury in support of the Office of Energy and Climate Change.

Submit your application ONLY via the I Work for NSW jobs platform which should ideally include:

An up-to-date resume detailing your knowledge, skills, and experience in relation to the role.

A 1-page cover letter detailing why you are interested and what you can bring to the role.

Contact in confidence:
Should you require further information about the role please contact hiring manager Tara Gregory, A/team Leader via [email protected]

Eligibility

To be eligible to apply for ongoing employment within the NSW Treasury, candidates must be an Australian or New Zealand citizen, or a permanent resident of Australia. If the advertisement relates to a temporary role, we may consider a temporary visa with unrestricted working rights and validity covering the duration of the temporary engagement.

Our Commitment to Diversity and Flexibility

NSW Treasury is committed to reflecting the diverse communities we serve through an inclusive and flexible workplace.

Our state is made up of diverse communities with different needs. Treasury serves these communities and designs and creates policies for them. It is essential that we understand and involve these communities in delivering our work. We believe a diverse workplace, where the best people collaborate effectively, is a positive and productive workplace. Therefore, we are always on the lookout for candidates who can bring diverse perspectives that reflect NSW communities and ensure the delivery of a world-class public service for the people of NSW.

We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander people, people with disabilities, LGBTQI+ and diverse ethnic and cultural backgrounds. See here for more information.

People with a disability are supported to access adjustments in recruitment processes and the workplace. If you require an adjustment during the recruitment process, we welcome hearing from you.

Close of applications: Monday, 09th October 2023 at 11:55pm